Question 1

How long has GM Acoustic Design been in business?

Accepted Answer

GM Acoustic Design has been in business for over 15 years.

Question 2

What is GM Acoustic Design’s history and experience?

Accepted Answer

Our founder has been a musician for over 25 years (and counting), giving us great insight and experience. We’ve been serving a large variety of customers for over 15 years. See more in the following question and answer.

Question 3

What types of customers do you serve?

Accepted Answer

We serve a wide range of customers, from private consumers with home studios and home theaters to major companies and firms such as Sony Music, Waldorf Astoria, EL Super, Columbia, and many more, as well as world-famous music producers and musicians.

Question 4

Do you provide a guarantee?

Accepted Answer

We offer a two-year warranty on any manufacturing defects and will either fix or replace the item.

Question 5

Can I get custom-sized panels?

Accepted Answer

Yes, we can manufacture acoustic panels and bass traps to your specifications. 
We’ve handled various custom orders, from smaller sizes to extra-large panels. 
Just contact us at gmacousticdesign@gmail.com or call 213-877-1156 to get started.

Question 6

Do the panels have any toxic materials?

Accepted Answer

No. We don’t use any toxic materials in our panels.

Question 7

What is the difference between GM Acoustic Design products and others?

Accepted Answer

Our products are made in the USA, hand-made, and use high-end, high-quality acoustic materials. 
The panel and bass trap frames are uniquely made from MDF, which adds sound absorption, unlike other panels on the market that have wooden frames that reflect sound.

Question 8

Where are your panels shipped from?

Accepted Answer

We are based in and ship from downtown Los Angeles, California, USA.
If need help or advice for Acoustic Treatment in my space, can you help me? How do I contact you for that? 
Sure! We offer expert acoustic advice.
Our well-respected team has years of experience and can assist with product selection and placement within your room. 
You can email us at gmacousticdesign@gmail.com or call us at (213) 877-1156.

Question 9

Do your panels come with everything I need to hang them?

Accepted Answer

Yes, our standard acoustic panels come with hooks and a full kit (including screws, a ceiling mount, or a bass trap mount as needed). The Bass Traps, Panels and Diffusers come with hooks already attached on their backs for easier installation. They are similar to a picture frame and easy to install.
All you need are some simple standard tools (e.g., measuring tape, screwdrivers, drill). 
The kit also includes installation instructions for the wall panels.

Question 10

How high up should I hang my panels?

Accepted Answer

Typically, panels are centered around ear height in the room, but this can vary depending on the use of the panels.

Question 11

What shipping company do you use?

Accepted Answer

We ship with UPS Ground.

Question 12

How soon after placing an order can I expect delivery?

Accepted Answer

Once your order is complete, we will ship it from our facility, and you should then receive tracking updates from the shipping company. 
Shipping usually takes anywhere from one to five days, depending on your distance from Los Angeles.

Question 13

What is your return policy?

Accepted Answer

You may return items for a full refund (excluding custom products) within 7 days. We require customers to pay for roundtrip shipping (the cost to ship the items to you and to ship them back to us). The purchase price of the products will be refunded as soon as we receive the items.

Frequently asked questions